RenterVibe™ Frequently Asked Questions (FAQ’s)

We are the first and only company in the industry to deliver a complete range of reusable, automated, AND verified renter screening reports - fast. We make it easy to determine a renter’s vibe!

  • Fast. 45% of rental history reports are completed within 2 hours. 35% are completed within 8 hours.

  • Prevent Fraud.

    • Rental History Reports - Five data points are used to verify landlords who complete rental history reports. We start with property ownership and relationship to the renter.

    • Document Reports – Detailed forensic analysis determines if documents have been digitally altered or created on sites that create fake documents.

    • Income Reports – Rethink employment verification. Our detailed reports show sources and frequency of income for 3 – 12+ months.

  • Compliant. Fact-based, legal-to-ask, uniform questions, ensuring equal treatment.

  • Reusable. Reports can be forwarded to additional property managers for up to 30 days at no additional cost.

  • Convenient. Accessible online 24/7.

  • Save time. Our verified and automated system does the time-consuming follow-up.

  • Flexible. No contracts, set-up, or subscription fees.

No. When a renter registers on the site they “Authorize and give consent to current or past property owners/landlords, property managers, property management companies, or their representatives to release information regarding my tenancy for the purpose of verification.” In addition, when a landlord or property manager completes a report, they agree to the following: “I understand that when a renter requests a verification from me, by registering their information on the LLV website and agreeing to the LLV Authorization and Consent and Terms of Service, they authorize and give their consent to current and past property owners/landlords, property managers, property management companies, and/or their representatives to release information regarding their tenancy for the purpose of verification. Verification includes but is not limited to: rent amount, payment history, security deposit, damage, evictions, etc. “ They also certify that they are authorized to submit this information. This is the same way a credit history is compiled. We are simply taking the rental screening process online, rather than via phone, email and fax.

No. Simply stated, Fair Housing Laws prohibit discrimination based on: race, color, religion, creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, familial status, source of income, disability, genetic information, and military status. In addition, it is important to check local fair housing laws. However, the RV™ rental history report does not contain questions pertaining to any of the above.

When a renter enters past landlord information, it is automatically matched. against our extensive “Verified Landlord” database. If there is a match, the report will contain a “Verified Landlord/Property Manager” badge.

We use five data points to determine the legitimacy of the responding landlords/property managers. We start with property ownership and relationship to the renter. We make sure the contact information provided by the renter for the landlord actually belongs to the landlord or property manager. If we determine they are not legitimate, the report will contain a “Flagged Report” badge with details about the issues causing concern.

No. Only the renter’s name and past address(es) are visible on the report. All other searchable, personal renter data is invisible, encrypted and safeguarded on the site.

We do not ask for, store, nor do we receive the renter’s entire social security number. We ask for ONLY the last four digits of a renter’s social security number, which allows for a more specific search result. Our integration partners use a tokenization system to completely protect a renter’s social security number from ever being seen.

The report will contain the past landlord name and contact information. Reports are only visible to the renter, the past landlord and the new landlord. This contact information is never sold.

Who pays for our reports starts with the property management company directing renters to our platform. We offer two options for payment. Either the renter can pay for the reports or the property manager can pay. Fees are non-refundable. Payment can be made with a credit card, a Visa or Master Card DEBIT card, or a pre-paid card. Fees can be seen by here.

You may dispute the results of your document report by sending an email to disputes@snappt.com.They will reply back to you with all information needed to open up a formal investigation within 24 hours.

Renters may contact us in writing with their complaint. We can then research the issue to determine the veracity of the complaint.

We do not keep reports longer than seven years. Once paid for, the report is available to the renter any time up until a new report is requested. Individuals/organizations who filled out a report can access it at any time.

RenterVibe™ is a platform that stores factual data voluntarily entered by participating parties. The questions asked on the rental history report are fact-based questions and the answers should be easily to prove. You may also upload photos as evidence, if you like. In addition, most property management organizations and individuals maintain historical files of renter data and can access them as evidence if necessary. We strongly discourage inputting false data on the website.